Technical Support

Below you can find answers to frequently asked questions related to technical and computer issues. You can also contact our Technical Support Help Line by phone (385-722-4466) or email (BARConlinehelp@gmail.com) Monday through Friday, from 8 a.m. to 5 p.m. Pacific Standard Time.

What are the computer requirements for enrolling in and taking the B.A.R.C. course?

To take the B.A.R.C. course, you will need a desktop computer or a laptop PC or MAC computer; the course cannot be taken with a phone or tablet. The computer must have a high speed Internet connection (1Mbps or higher). When you log in and take the course, you must always use the latest version of Google Chrome Browser. If you do not have the Chrome browser on your computer, you can download it for free HERE. The computer you use to take the course must have a 4-megapixel or better webcam internally or attached externally. If you need a webcam, you will have the option to purchase one during enrollment at a cost of $25 for a PC-compatible webcam or $45 for a Mac-compatible webcam. You will not be able to start the course until your computer has a working webcam that is turned on.  

How do I get a username and password so that I can enroll in the B.A.R.C. course?

In order to enroll in the B.A.R.C. course, you must first be referred by an approved agency. The referring agency must submit a fully completed referral form for you before a referral can be approved. Referrals are accepted only from members of the criminal justice system (judge, prosecutor, defense attorney, or probation officer), an animal control professional, a social services agency, an educational institution, or a mental health professional. If the referral is approved, you will receive an “Invitation to Enroll” email with the username and password required to login to the enrollment page, where you can enroll and pay for the course.  

How does the eProktor identity authentication program work?

B.A.R.C. uses eProktor, an advanced facial recognition technology that works with your webcam to automatically authenticate your identity when you log in to the course, take a quiz or the final exam, and throughout the course to monitor your ongoing participation. This facial recognition technology ensures that the person taking the course is the same person who was referred to the course and that the referred student actively participates in and completes the entire course. Upon initial log in, the program will create your online digital ID through an array of photo captures. The program will authenticate your identity throughout the course by comparing photos of the person taking the course to your online digital ID. If someone else takes the course with your login information or you are not actively participating throughout the entire course, you will receive a failed authentication, which could result in you being terminated from the course without a Certificate of Completion. You will be notified by email if you fail authentication and you will have the opportunity to appeal any termination decision. You must always log in and take the course using the latest version of the Google Chrome Browser. If you do not have the Chrome browser on your computer, you can download it for free HERE.

Do I need to use a particular Internet browser to take B.A.R.C. course?

Yes. You must always use the latest version of Google Chrome Browser when taking the B.A.R.C. course. If you do not use the Chrome browser, the facial recognition program may not work correctly. If you do not have the Chrome browser on your computer, you can download it for free HERE.

Do I need a particular webcam to take the B.A.R.C. course?

You will need a 4-megapixel or better webcam. The facial recognition and authentication system should support any USB camera (built-in or external) which is compatible with Windows Media Foundation. We have successfully tested with most of the recent webcams. If you encounter a compatibility problem with a webcam, please contact our Technical Support Help Line by phone (385-722-4466) or email (BARConlinehelp@gmail.com) Monday through Friday, from 8 a.m. to 5 p.m. Pacific Standard Time. If you need a webcam, you will have the option to purchase one during enrollment at a cost of $25 for PC-version webcams and $45 for Mac-compatible webcams.

What can I do if my computer does not have a built-in webcam?

You will need to get an external 4-megapixel or better webcam and attach to your computer. You can use any USB camera which is compatible with Windows Media Foundation. You will have the option to purchase a webcam during enrollment at a cost of $25 for PC-version webcams and $45 for Mac-compatible webcams. The webcam will be shipped within 1-2 business days from receipt of your order via 2 to 3 day priority mail. You will not be able to start the course until a working webcam is attached to your computer and turned on.

How do I access the B.A.R.C. course after I have enrolled?

 Once you have successfully enrolled, you can access and login to the B.A.R.C. course in a number of ways. After you enroll, you will receive an email with a link to the Login page for the course. You can also click on “Student Login” at the right side of this page or at the top of this website, or you can copy and paste the following URL into your browser: https://learn.barceducation.org/course-login.

Do I need to be connected to the Internet while taking the B.A.R.C. course?

Yes. You must always be connected to the Internet in order to take the B.A.R.C. course. The course cannot be downloaded to a computer. 

What do I do if I need help with technical support or computer-related issues?

You can contact our Technical Support Help Line by phone (385-722-4466) or email (BARConlinehelp@gmail.com) Monday through Friday, from 8 a.m. to 5 p.m. Pacific Standard Time.